Terms and Conditions of the MANUART Online Store
1. General provisions
1.1. These Terms and Conditions govern the use of the MANUART online store available at manuart.net (the “Store”), the placing and fulfilment of orders, payments, delivery, withdrawal from a distance contract, returns, complaints and refunds.
1.2. The Store is operated by:
Manuart Stsiapan Presniakou
ul. Lipowa 16a
05-123 Dąbrowa Chotomowska
Poland
NIP: 5361929493
REGON: 526437066
Email: info@manuart.net
Telephone: +48 733 290 892
Hereinafter referred to as the “Seller” or “MANUART”.
1.3. A “Customer” means any natural person, legal entity or organisational unit placing an order in the Store. A “Consumer” means a natural person entering into a transaction for purposes not directly related to their business or professional activity. Consumer protection rights also apply to other persons where required by applicable Polish law.
1.4. The Store sells goods at a distance through its website. Customers may browse products and place orders without creating an account, unless a particular function clearly requires registration.
1.5. To use the Store, the Customer needs internet access, a valid email address, an up-to-date web browser, and enabled JavaScript and cookies to the extent necessary for the checkout process.
1.6. Customers must use the Store lawfully and must not provide illegal content, interfere with the Store’s technical operation, attempt unauthorised access, distribute malware or use the Store for spam or other prohibited activities.
1.7. The Seller may temporarily suspend access to the Store for maintenance, security, technical improvements or circumstances beyond the Seller’s reasonable control.
2. Product information and orders
2.1. Product descriptions, photographs, prices and other information published in the Store constitute an invitation to place an order and do not constitute a binding offer unless expressly stated otherwise.
2.2. To place an order, the Customer selects the product and quantity, adds the product to the cart, provides the required billing and delivery details, selects an available delivery and payment method, reviews the order and confirms it using the button indicating an obligation to pay.
2.3. Before confirming the order, the Customer can correct entered details, change quantities, remove products and review the total price, delivery cost and selected payment method.
2.4. After an order is submitted, the Customer receives an electronic acknowledgment. A sales contract is concluded when the Seller confirms acceptance of the order for fulfilment.
2.5. The Seller may refuse or cancel an order where fulfilment is impossible, the product is unavailable, the price or product information contains an obvious error, payment has not been completed, the Customer has supplied incomplete or false information, or there are reasonable grounds to suspect fraud or misuse. Any payment already received for a cancelled order will be refunded without undue delay.
2.6. If only part of an order can be fulfilled, the Seller will contact the Customer and may propose partial fulfilment, replacement with an agreed product, a new fulfilment date or cancellation of the unavailable part. No replacement will be supplied without the Customer’s consent.
2.7. Custom-made or personalised orders may be arranged by email. Their specifications, price, payment terms and estimated completion time must be agreed individually before production begins.
3. Prices, taxes and invoices
3.1. Product prices are displayed in the currency selected or shown in the Store. The final amount payable, including applicable taxes and delivery charges, is displayed before the Customer confirms the order.
3.2. Prices include VAT where VAT is applicable. For deliveries outside the European Union, the Customer may be required to pay local import duties, taxes or customs charges unless the checkout expressly states that such charges are included.
3.3. Delivery charges are not included in the product price unless expressly stated. Available delivery methods and their costs are shown during checkout.
3.4. The Seller may change prices, introduce new products and begin or end promotions. Such changes do not affect orders already accepted by the Seller.
3.5. An invoice is issued in accordance with applicable law. The Customer must provide correct invoicing information when placing the order.
4. Payments
4.1. The Customer may use the payment methods displayed as available during checkout. Depending on the Customer’s country, currency, device and eligibility, these methods may include PayPal, payment cards, Apple Pay, Google Pay or other methods processed by the payment service provider shown at checkout.
4.2. Electronic payments are processed by independent payment service providers under their own terms and security procedures.
4.3. The order may be processed after the Seller receives confirmation that payment has been successfully completed, unless the selected payment method provides otherwise.
4.4. If payment is not completed within the period indicated during checkout or by the payment provider, the order may be cancelled.
4.5. Refunds are normally made using the same payment method used for the original transaction, unless the Customer expressly agrees to another method that does not create additional costs for the Customer.
5. Processing and delivery
5.1. The current processing time is stated on the product page, the Delivery Information page or during checkout. Processing time begins after successful payment confirmation, unless the selected payment method provides otherwise.
5.2. Orders placed on weekends or Polish public holidays may begin processing on the next business day.
5.3. The Store delivers only to countries and destinations available during checkout. The current delivery countries, methods, costs and estimated delivery times are provided on the Delivery Information page and during checkout.
5.4. Delivery times are estimates and may be affected by the carrier, customs procedures, public holidays, force majeure or other circumstances beyond the Seller’s reasonable control.
5.5. The Customer must provide a complete and correct delivery address. The Seller is not responsible for delays or non-delivery caused by incorrect or incomplete information supplied by the Customer, to the extent permitted by law.
5.6. If a parcel appears damaged on delivery, the Customer should, where reasonably possible, document the damage, take photographs and contact the Seller promptly. Failure to do so does not remove the Customer’s statutory complaint rights.
6. Right of withdrawal and returns
6.1. A Consumer who concludes a distance contract may withdraw from it without giving a reason within 14 days, subject to the statutory exceptions described below.
6.2. The withdrawal period expires 14 days after the day on which the Consumer, or a third party indicated by the Consumer other than the carrier, takes physical possession of the goods. For an order delivered in separate parts, the period begins when the last part is received.
6.3. To exercise the right of withdrawal, the Consumer must send an unequivocal statement to info@manuart.net before the withdrawal period expires. The Consumer may use the model withdrawal form included at the end of these Terms and Conditions, but its use is not mandatory.
6.4. The Consumer must return the goods without undue delay and no later than 14 days after notifying the Seller of the withdrawal. Unless otherwise agreed in writing, returned goods should be sent to the Seller’s registered address stated in section 1.2.
6.5. The Consumer bears the direct cost of returning the goods, unless the Seller has agreed to bear that cost or applicable law provides otherwise.
6.6. The Consumer is responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
6.7. Following a valid withdrawal, the Seller will refund all payments received from the Consumer, including the cost of the least expensive standard delivery method offered for the order. Additional delivery costs resulting from the Consumer’s choice of a more expensive delivery method are not refundable.
6.8. The refund will be made without undue delay and no later than 14 days after the Seller is informed of the withdrawal. The Seller may withhold the refund until the goods are returned or the Consumer supplies evidence of having sent them back, whichever occurs first.
6.9. The statutory right of withdrawal does not apply, among other cases provided by law, to goods made to the Consumer’s specifications or clearly personalised, and to other products excluded from withdrawal under mandatory consumer law.
7. Complaints and conformity of goods
7.1. The Seller is responsible for delivering goods that conform to the sales contract.
7.2. A Consumer may submit a complaint concerning a lack of conformity revealed within the statutory liability period. The rights and remedies available to the Consumer are governed by applicable Polish consumer law.
7.3. Depending on the circumstances and statutory conditions, the Consumer may request repair or replacement. Where permitted by law, the Consumer may also request an appropriate price reduction or withdraw from the contract.
7.4. Complaints may be submitted by email to info@manuart.net or in writing to the Seller’s registered address stated in section 1.2. The complaint should contain information sufficient to identify the order, describe the problem and state the requested remedy. Photographs may help the Seller assess the complaint but do not replace rights granted by law.
7.5. The Seller will respond to a Consumer complaint within the period required by applicable law. Where the complaint is justified, the Seller will bear the necessary costs of bringing the goods into conformity, including required transport costs.
7.6. Commercial guarantees, where offered for a particular product, do not limit the Consumer’s statutory rights relating to lack of conformity.
8. Refunds
8.1. Refunds may be issued in particular following cancellation of a prepaid order, a valid withdrawal from the contract, an accepted complaint, an agreed price reduction or inability to fulfil all or part of an order.
8.2. Refunds are made without undue delay and within the time limits required by applicable law.
8.3. The refund will normally be made using the same payment method used by the Customer, unless another method has been expressly agreed and does not create additional costs for the Customer.
9. Newsletter and electronic communication
9.1. The Customer may voluntarily consent to receiving commercial information and newsletters electronically.
9.2. Consent may be withdrawn at any time by using the unsubscribe link included in a message or by contacting the Seller. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
9.3. Transactional messages necessary to process an order, payment, delivery, return or complaint are not marketing messages.
10. Personal data and cookies
10.1. Personal data is processed in accordance with the Store’s Privacy Policy and applicable data protection law.
10.2. The Store uses cookies and similar technologies necessary for operation, security, checkout and, where consent is given, analytics or marketing. Detailed information is provided in the Store’s Privacy Policy or Cookie Policy.
10.3. Customers can manage cookies through the consent tool available in the Store and through their browser settings. Disabling necessary cookies may prevent some Store functions from operating correctly.
11. Intellectual property
11.1. The content of the Store, including product photographs, graphics, descriptions, logos, trademarks, designs and website layout, may be protected by copyright, trademark rights or other intellectual property rights.
11.2. Store content may not be copied, distributed, modified, commercially reused or made available to third parties without the permission of the relevant rights holder, except where permitted by law.
12. Out-of-court dispute resolution
12.1. A Consumer may seek assistance from a municipal or district consumer ombudsman, the Trade Inspection authority or another competent consumer protection body.
12.2. Use of an out-of-court dispute resolution procedure is voluntary unless mandatory law provides otherwise.
13. Final provisions
13.1. Polish law applies to these Terms and Conditions and to contracts concluded through the Store, without depriving Consumers residing in another country of any mandatory protection granted to them by the law that would otherwise apply.
13.2. If any provision of these Terms and Conditions is found invalid or unenforceable, the remaining provisions remain in effect.
13.3. The Seller may amend these Terms and Conditions for legal, technical or organisational reasons. Amendments do not affect orders accepted before the amended version takes effect.
13.4. The version of the Terms and Conditions applicable to an order is the version available in the Store when the order is placed.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: Manuart Stsiapan Presniakou, ul. Lipowa 16a, 05-123 Dąbrowa Chotomowska, Poland
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
................................................................................
Order number: ................................................................
Date ordered / date received: ................................................
Name of Consumer(s): ........................................................
Address of Consumer(s): .....................................................
Signature of Consumer(s), only if this form is submitted on paper:
................................................................................
Date: ..........................................................................